If you are not completely satisfied with your purchase you must contact us at firstname.lastname@example.org within 7 working days from receipt of your delivery where we will be able to deal with your case. In-case of a refund, we must then be in receipt of those goods in order to qualify for a refund.
Extended Period for Exchanges
We recognise that it is not always possible to establish if the goods are going to be suitable in that time, especially for gift purchases, so we allow up to 30 days from receipt of your goods to allow you to exchange goods for any other items up to the same value. Please contact us in the same way as above.
Your item/s must be unused/unworn and accompanied with its original packaging. Any items damaged in transit back to us as a result of not being sent back in the original packaging, will be sent directly back to the shipper.
We regret that in line with current Health & Hygiene regulations we are unable to accept returns of earrings/pierced jewellery unless the goods are faulty. This does not in any way affect your statutory rights.
For your own benefit, when returning items to us, we strongly suggest using Royal Mail recorded delivery or obtain proof of posting from your post office. This will ensure there is proof of delivery and insurance on the goods whilst in transit. (We will only refund 1st class recorded - not special delivery or courier charges).
Crazee Trend is not liable for loss or damage to returned goods lost in transit.
For all returns we do advise you to contact us at email@example.com
Items received back outside these guidelines will only be eligible for exchange or credit note at the discretion of CrazeeTrend. Please allow 14 working days for refunds to appear back on your card or in your paypal account.
The website will ask you to input your Personal Information such as your name, email address and contact number. All your Personal Information will be securely stored and not be shared with a third party. We fully comply with all applicable UK Data Protection. When using our Checkout page you will automatically be directed to the Paypal website for secure payment where their terms and conditions will apply.
By accepting these terms & conditions you consent to your Personal Information being used for processing your enquiries or orders.